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For research assistance 24 hours a day, seven days a week, call the Reference Attorneys at 1-800-850-9378, click Live Chat on WestlawNext® or Help on Westlaw® Classic for a live help session. For technical support, call 1-800-486-4876.

Are Westlaw lawyers free?

Need help searching Westlaw? You can contact Westlaw’s Reference Attorneys for assistance! They are available 24/7/365, free of charge, and are all attorneys who know Westlaw better than anyone.

What does a reference attorney do?

Get the legal research you need faster Reference Attorneys are the industry’s premier team of legal research support professionals. Every Reference Attorney is a bar-admitted legal research expert with a deep understanding of our legal solutions products.

What do you know about Thomson Reuters?

Thomson Reuters is the world’s leading source of news and information for professional markets. Our customers rely on us to deliver the intelligence, technology and human expertise they need to find trusted answers.

How do you chat on Westlaw?

Simply click Live Chat at the bottom of any WestlawNext page to open a chat window. If you like, a chat transcript will be emailed to you after your session. Live Chat is available Monday through Friday from 7:00 a.m. to midnight (Central Standard Time), excluding holidays.

Why is Westlaw not loading?

1) Try clearing your browser cache and cookies. 2) Make sure you are not using a shortcut, favorite, or bookmark to access Westlaw. Please access Westlaw via the Library website or the Law Research Navigator. 3) Some adjustments may need to be made to your internet browser configuration.

Is Lexis or Westlaw better?

Using market share as an indicator, Westlaw currently beats LexisNexis. According to the latest Legal Technology survey done by the American Bar Association, Westlaw’s platforms (WestlawNext and Westlaw “classic”) claim 54% of the market for fee-based legal research service subscriptions.