Questions and answers

How do I contact AT Internet customer service?

How do I contact AT Internet customer service?

Other contact options

  1. New service. 866.861.6075. Monday – Friday, 7am – 9pm CT Saturday, 8am – 9pm CT Sunday, 10am – 9pm CT.
  2. ConnecTech paid tech support. 866.294.3464. Every day, 7am – 10pm CT.
  3. Disability resources. TTY: 866.241.6567. Voice: 866.241.6568. Monday – Friday, 9am – 9pm CT Saturday, 10:00am – 6:45pm CT.

How do I talk to a person at AT Uverse?

AT U-verse: Call 1-800-288-2020. Say the phone number associated with the account and wait to be connected. Cablevision (Optimum): Call 1-866-218-3025. Pick your language, enter the phone number associated with the account and wait to be connected.

Why is my AT Internet not working?

Power cycle (reboot) your AT gateway – Unplug the gateway from the power outlet in the wall and wait two minutes before plugging it back in. After the Power, Broadband, and Service lights on your gateway turn green, verify that your connection has been restored.

How do I troubleshoot my AT modem?

Here’s how:

  1. Unplug the power cord from the back of your gateway or modem. If you have:
  2. Wait 20 seconds.
  3. Put the internal battery back in, if applicable.
  4. Plug the power cord back in.
  5. Wait up to 10 minutes for the gateway or modem to reboot and your Broadband light to turn solid green.

What is the 611 number for AT?

Call Customer Service • In the U.S.: Call 611 or 1-800-331-0500 • Outside the U.S.: Call +1-916-843-4685 2. Change online at and search “reset voicemail password”.

How can I fix my broadband problems?

How to fix your broadband

  1. Check your devices.
  2. Check internet outage for your provider.
  3. Ping Google.
  4. Check the router lights.
  5. Plug a computer directly into the router.
  6. Check the IP address.
  7. Check the cables.
  8. Check the phone line.

How do I restart my modem?

To reboot a modem:

  1. Unplug the power and Ethernet cables from the modem.
  2. Wait 2-3 minutes for the modem to fully power off.
  3. Reconnect the power and Ethernet cables to the modem.
  4. Wait for the Internet light to turn solid, then check if the internet is working properly.

What to do if DSL is not working?

Power-cycle the DSL modem Turning the modem off and back on causes it to re-synchronize the DSL signal and the network connection to your computer. Often, this by itself is enough to fix a DSL connection problem. To do this, unplug the power cord from the DSL modem, wait about 30 seconds, then plug it back in.