Questions and answers

How do I email ScotRail?

How do I email ScotRail?

Our Customer Relations team

  1. Email: [email protected]
  2. Phone: 0344 811 0141.
  3. Post: ScotRail Customer Relations.
  4. Social media: Post to our Facebook page or send us a private message.

How do I contact ScotRail?

ScotRail Customer Relations

  1. 0344 811 0141.
  2. Online contact form.
  3. FREE POST ScotRail Customer Relations, PO BOX 27129, GLASGOW, G2 9LH.

Can I break my train journey ScotRail?

You can even break your journey at stations along your chosen route. If you’ve got a railcard, be sure to use it when you buy your ticket so you can enjoy a discount off your ticket. Under 5s also travel free, and there’s a 50% discount for 5-to-15-year-olds.

What is ScotRail worth?

The ScotRail franchise operates around 2,400 train services each day and delivers over 93 million passenger journeys per year. It is the single biggest contract let by Scottish Ministers, worth a total value of over £7 billion over 10 years.

Can you drink alcohol on ScotRail trains?

ScotRail has now reminded fans that alcohol is banned on all services and stations in Scotland with boozy travellers risking being removed from trains if deemed drunk. The train company warned that British Transport Police would on hand to enforce the strict no-alcohol rule, which came into force in 2020.

How do I complain about a train staff?

If you are not happy with the response from the Train Company or station operator, you can to appeal to the Rail Ombudsman. The Rail Ombudsman is there to help resolve ongoing complaints between rail service providers and their customers. It’s free to use their services, and they are independent of the rail industry.

Can you get a refund on train tickets if you don’t use them?

Unused Anytime, Off-Peak and Super Off-Peak tickets can be refunded and an admin fee applies. Alternatively, you can change your ticket to travel at a later date – See ‘Changing Tickets or Requesting a Travel Voucher’ below.

Can I use my train ticket at any time?

What are Anytime tickets? Anytime fares are fully flexible tickets, with no time restrictions on when you can travel. You can buy Anytime tickets any time before you travel and you can use your ticket to travel on any train. With an Anytime ticket you can also break your journey at stations along the route of travel.

What is a ScotRail open return?

With an open return ticket your outward journey must be within five days of the date on your ticket. Your return journey must be within one month of the date on your ticket. Break your journey. Valid for travel to intermediate stations on your route.

Who is taking over ScotRail?

On March 17 the Scottish Government announced that it would take over the ScotRail franchise from 2022.

Who is responsible for ScotRail?

The railway network is owned by Network Rail, which is responsible for the majority of the railway infrastructure. Rail services are provided under franchises awarded by the government. The current holder of the Scottish franchise is Abellio ScotRail.

How can I contact ScotRail in the UK?

You can contact us via contactSCOTLAND-BSL the online British Sign Language interpreting service. For the latest information from Abellio Group For information about train times, fares and ticket types, access help in planning your journey, and live train-running information.

What do you need to know about ScotRail customer relations?

ScotRail Customer Relations Including general enquiries and complaints, telesales, help for Smart products and help for travel agents. Calls are charged at national rates. 0344 811 0141

What do you need to know about ScotRail?

Including general enquiries and complaints, telesales, help for Smart products and help for travel agents. Calls are charged at national rates. Including support for online bookings including refunds and change of journey requests. Calls are charged at national rates.

How can I report an incident on a ScotRail train?

All ScotRail stations have help points where you can get information and report any suspicious behaviour or incidents. All of our trains are fitted with closed-circuit television (CCTV) to create a safer environment for customers and staff. If you’re unhappy with a response to a complaint you’ve made to us, you can contact the Rail Ombudsman.