How can I teach telephone conversation in English?
How can I teach telephone conversation in English?
English telephone conversations almost always start in the same way – by introducing yourself. Say “Hello, this is (name)” to let people know who you are. If you answer the phone and the caller doesn’t give his name, you can say “May I ask who’s calling, please?”.
What are some examples of telephone conversation?
Answering the Phone
- Hello. This is Susan. ( Personal)
- Hello, thank you for calling [name of company]. This is Susan – how can I help you? ( Professional)
- Good morning (good afternoon), this is Susan. How can I help you? ( Professional)
How do you practice telephone conversations?
Telephone Tips Practice each dialogue with a friend or classmate a few times. Next, write your own telephone dialogues, go into another room, and use your smartphone to call your partner. Practicing by using a real phone will make future conversations with native speakers much easier.
What do you say at the end of a phone call?
To end the call politely, try one of these closing statements:
- “My apologies once again for any inconvenience. Thank you for your call.”
- “I’m happy we could make this right for you. Have a wonderful day.”
- “Thank you for calling. We appreciate your business.”
How should a telephone conversation end?
Here are a few tips and phrases to help you politely and professionally end phone conversations.
- Close the door. When it’s time to end the conversation, be sure you are not inviting the other person to continue talking.
- Use breaks in conversation.
- Interrupt politely.
- Offer future calls.
How do you end a phone conversation professionally?
To end the call politely, try one of these closing statements:
- “My apologies once again for any inconvenience. Thank you for your call.”
- “I’m happy we could make this right for you. Have a wonderful day.”
- “Thank you for calling. We appreciate your business.”
How do you make a call interesting?
General Questions
- Talk about what interests the person.
- Discuss popular films.
- Discuss favorite television shows.
- Ask “what if” questions.
- Fantasy vacation spot.
- Fantasy date.
- Fantasy job.
- Personal and professional goals.
How do you end a call professionally?
What are the two key elements in taking telephone messages?
All messages should include the name of the caller, the name of the business, a phone number to return the call, and brief message stating the purpose of the call.
Who should end a phone call first?
The caller should always call back. As per below, a phone conversation only ends when the receiver ends it. No matter the emotions, the caller should never ever hang up on the receiver. However, the receiver may hang up on the caller if being abused or scammed.
How do you end a call conversation?
To end the call, simply refocus the conversation back to the original point, give a reason for ending the call, and then wish them a great day. Try your best to keep a friendly tone when ending the conversation so that the call finishes on a positive note.
Why is telephone English a problem in ESL?
Telephone English poses a special problem for English learners because of the lack of visual clues used when speaking. Practicing telephone English in class can also seem rather artificial as exercises generally ask students to practice speaking on the phone through role-plays sitting together in small groups.
How does a telephone conversation work in English?
Telephoning in English is an important part of doing business in English. Telephone conversations, especially business telephone conversations, follow certain patterns: Someone answers the phone and asks if they can help. The caller makes a request—either to be connected to someone or for information.
How to make a telephone call in ESL?
Read the dialogue and answer the true or false questions then practise the dialogue in pairs, change the dates, etc and use your own names. Some of the more commonly used telephone expressions. Adjustable to the level of students. This ws helps students to learn the vocab of making a phone call at a phone box.
How to teach telephone etiquette to ESL students?
Tell students about telephoning and etiquette when using the telephone. Read the dialogue and answer the true or false questions then practise the dialogue in pairs, change the dates, etc and use your own names. Some of the more commonly used telephone expressions. Adjustable to the level of students.