How do I complain about pinderfields hospital?
How do I complain about pinderfields hospital?
The PALS team is situated at Pinderfields Hospital, next to General Office, Gate 14a, Level B and can be contacted on 01924 542972 or email [email protected] Page 4 4 The PALS office is available on the telephone from 9 am and 4:30 pm, Monday to Friday (excluding bank holidays).
Can pals help with GP complaints?
If your complaint is about a GPs surgery, ask to speak to the practice manager. Any member of staff should be able to tell you how to contact the right person to talk to, or in the case of a hospital, you can find out from the Patient Advice and Liaison Service (PALS).
Who is responsible for NHS complaints?
Parliamentary and Health Services Ombudsman
If you’re unhappy about the way your complaint was handled, you can contact an Ombudsman. If the complaint is about the NHS, you can go to the Parliamentary and Health Services Ombudsman. If the complaint is about adult social care, you can go to the Local Government Ombudsman.
Where is Mid Yorkshire Hospitals NHS Trust?
The Mid Yorkshire Hospitals NHS Trust runs Pontefract Hospital, Pinderfields Hospital in Wakefield and Dewsbury and District Hospital and community health services in Wakefield, all in West Yorkshire, England.
How do I complain about a well?
How to get in touch
- Email us at [email protected].
- Phone us on 0333 010 2222 (Monday – Friday 09:00 – 13:00, 14:00 – 18:00)
- Write to us at: The Pharmacy Superintendent’s Team. Merchants Warehouse. 21 Castle Street. Manchester. M3 4LZ.
What can I do if I’m not happy with my GP?
If you’re unhappy with the final response from your GP practice you can take your complaint to the health service ombudsman. The ombudsman is independent of the NHS and free to use. It can help resolve your complaint, and tell the NHS how to put things right if it has got them wrong.
What do you do if you are not happy with a doctor’s diagnosis?
You may want to ask another doctor in your surgery about your concern or even find a new surgery if you’re particularly unhappy with your diagnosis. If you’re not satisfied with a consultant, you will have to go back to your GP and ask to be referred to another doctor. It’s important that you don’t suffer in silence.
How do NHS investigate complaints?
Stage one of the NHS complaints procedure involves resolving complaints at the local level. if a complaint is made to an organisation or individual and the complainant is unhappy with the response, the complainant can ask the Ombudsman to review the complaint. …
How do NHS deal with complaints?
Complaints must be properly investigated and dealt with efficiently. Complainants must: Be treated with respect and courtesy; • Receive a timely and appropriate response to their complaint; • Be told the outcome of any investigation; and • Be told about any action taken arising from the outcome of their complaint.
Which are Mid Yorkshire Hospitals?
We provide care for over half a million people every year, in their homes, in the community and across our three hospital sites at Pontefract, Dewsbury and Pinderfields.
What does Mid Yorkshire Hospitals NHS Trust do?
The team aim to reduce any mental health distress as quickly as possible. They aim to provide a rapid assessment for people who need help in Accident and Emergency (A&E) and for people who are inpatients in hospital.
Are there mental health services in South West Yorkshire?
South West Yorkshire Partnership NHS Foundation Trust offers a Child and Adolescent Mental Health Service (CAMHS) to patients in our hospitals, working in partnership with our staff. The service is designed to meet a wide range of mental health needs in children and young people.
Where can I go to complain about a service in the NHS?
You can often find information in waiting rooms, at reception, on the service provider’s website, or by asking a member of staff. You can either complain to the NHS service provider directly (such as a GP, dentist surgery or hospital) or to the commissioner of the services, which is the body that pays for the NHS services you use.
When do we refer patients to CAMHS in mid Yorkshire?
Our patients can be referred to CAMHS by a member of our hospital staff who may be concerned about an individual’s mental health, whether they be an inpatient or attending through A&E. CAMHS are available Monday – Friday for families to access and for professionals there is always a 24 hour a day out of hours response.